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Biginius.com strives to deliver value-driven and transparent “Service” – Any product or service offered by Biginius.com, including Scholarship Acquisition, College Admission, Educational Loan, Mess & Hostel Assistance, and Placement Assistance. to students across India. This Refund and Cancellation Policy outlines the rights, responsibilities, and limitations regarding cancellations and refund requests by users who subscribe to our Biginius.com Support Services.
1. Definitions
“Service” – Any product or service offered by Biginius.com, including Scholarship Acquisition, College Admission, Educational Loan, Mess & Hostel Assistance, and Placement Assistance.
“User” – Any individual or organization availing Biginius.com’s services.
“Commencement of Service” – The point at which Biginius.com begins work on a User’s request, including but not limited to document verification, application preparation, partner coordination, or profile creation.
“Non-Refundable Fees” – Charges that cannot be refunded under any circumstances (e.g., administrative fees, processing charges, taxes).
2. General Refund Principles
2.1 Non-Refundable Nature
Unless otherwise specified, all fees paid to Biginius.com are non-refundable once the service has commenced.
2.2 Pre-Commencement Cancellation
A User who cancels before the commencement of service may be eligible for a partial refund, subject to deduction of administrative charges and applicable taxes.
2.3 Service-Specific Conditions
(a) Scholarship Acquisition – Refund requests are only accepted before submission of scholarship applications to the relevant portals. Once submitted, no refund will be issued.
(b) College Admission – Refunds are possible only before official registration or counselling applications are submitted to the concerned institution.
(c) Educational Loan – Refunds are eligible only before loan applications are lodged with banks/NBFCs. Once submission is made, no refund applies.
(d) Mess & Hostel – Refunds are possible only before accommodation booking confirmation from the provider.
(e) Placement Assistance – Refunds are only possible before the User’s profile is added to employer outreach campaigns.
3. Cancellation Policy
3.1 User-Initiated Cancellation
Service | Stage | Eligibility | Refund Amount | Conditions |
Scholarship Acquisition | Within 24 hours of payment | ✅ Yes | 💰 100% (minus ₹99 processing fee) | 📄 No processing or documentation initiated |
Scholarship Acquisition | After 24 hours, before document submission | ✅ Yes | 💰 75% | ⏳ No active work has started |
Scholarship Acquisition | After document submission but before partner/authority contact | ⚠️ Partial | 💰 40–60% | 🛠 Based on extent of internal processing completed |
Scholarship Acquisition | After processing has begun (partner/authority contact made) | ❌ No | 💸 0% | 🔒 Resources already allocated, effort expended |
College Admission | Within 24 hours of payment | ✅ Yes | 💰 100% (minus ₹99 processing fee) | 📄 No processing or documentation initiated |
College Admission | After 24 hours, before document submission | ✅ Yes | 💰 75% | ⏳ No active work has started |
College Admission | After document submission but before college/counselling body contact | ⚠️ Partial | 💰 40–60% | 🛠 Based on extent of internal processing completed |
College Admission | After processing has begun (college/counselling body contact made) | ❌ No | 💸 0% | 🔒 Resources already allocated, effort expended |
Educational Loan | Within 24 hours of payment | ✅ Yes | 💰 100% (minus ₹99 processing fee) | 📄 No processing or documentation initiated |
Educational Loan | After 24 hours, before document submission | ✅ Yes | 💰 75% | ⏳ No active work has started |
Educational Loan | After document submission but before bank/NBFC contact | ⚠️ Partial | 💰 40–60% | 🛠 Based on extent of internal processing completed |
Educational Loan | After processing has begun (bank/NBFC contact made) | ❌ No | 💸 0% | 🔒 Resources already allocated, effort expended |
Mess & Hostel Assistance | Within 24 hours of payment | ✅ Yes | 💰 100% (minus ₹99 processing fee) | 📄 No processing or booking initiated |
Mess & Hostel Assistance | After 24 hours, before document/requirement submission | ✅ Yes | 💰 75% | ⏳ No active work has started |
Mess & Hostel Assistance | After requirement submission but before provider contact | ⚠️ Partial | 💰 40–60% | 🛠 Based on extent of internal processing completed |
Mess & Hostel Assistance | After processing has begun (provider contact made) | ❌ No | 💸 0% | 🔒 Resources already allocated, effort expended |
Placement Assistance | Within 24 hours of payment | ✅ Yes | 💰 100% (minus ₹99 processing fee) | 📄 No processing or onboarding initiated |
Placement Assistance | After 24 hours, before profile/document submission | ✅ Yes | 💰 75% | ⏳ No active work has started |
Placement Assistance | After profile submission but before employer contact | ⚠️ Partial | 💰 40–60% | 🛠 Based on extent of internal processing completed |
Placement Assistance | After processing has begun (employer contact made) | ❌ No | 💸 0% | 🔒 Resources already allocated, effort expended |
3.2 Service Provider-Initiated Cancellation
In rare cases, Biginius.com may cancel the service (e.g., inability to proceed due to unverifiable user data or non-cooperation).
Refund eligibility: Full or partial refund based on cause of cancellation.
Exceptions: No refund if the user has breached terms, submitted forged documents, or failed to provide required inputs after 3 reminders.
4. Refund Conditions
Service | Refund Eligibility | Remarks |
Scholarship Acquisition | ✅ Eligible within 24 hours (minus ₹99 fee) | No processing or documentation initiated |
Scholarship Acquisition | ✅ Eligible (75%) after 24 hours but before document submission | No active work started |
Scholarship Acquisition | ⚠️ Partial (40–60%) after document submission but before authority contact | Based on extent of internal processing |
Scholarship Acquisition | ❌ Not eligible after authority contact | Resources already allocated |
College Admission | ✅ Eligible within 24 hours (minus ₹99 fee) | No processing or documentation initiated |
College Admission | ✅ Eligible (75%) after 24 hours but before document submission | No active work started |
College Admission | ⚠️ Partial (40–60%) after document submission but before college contact | Based on extent of internal processing |
College Admission | ❌ Not eligible after college contact | Resources already allocated |
Educational Loan | ✅ Eligible within 24 hours (minus ₹99 fee) | No processing or documentation initiated |
Educational Loan | ✅ Eligible (75%) after 24 hours but before document submission | No active work started |
Educational Loan | ⚠️ Partial (40–60%) after document submission but before bank contact | Based on extent of internal processing |
Educational Loan | ❌ Not eligible after bank contact | Resources already allocated |
Mess & Hostel Assistance | ✅ Eligible within 24 hours (minus ₹99 fee) | No processing or booking initiated |
Mess & Hostel Assistance | ✅ Eligible (75%) after 24 hours but before requirement submission | No active work started |
Mess & Hostel Assistance | ⚠️ Partial (40–60%) after requirement submission but before provider contact | Based on extent of internal processing |
Mess & Hostel Assistance | ❌ Not eligible after provider contact | Resources already allocated |
Placement Assistance | ✅ Eligible within 24 hours (minus ₹99 fee) | No processing or onboarding initiated |
Placement Assistance | ✅ Eligible (75%) after 24 hours but before profile submission | No active work started |
Placement Assistance | ⚠️ Partial (40–60%) after profile submission but before employer contact | Based on extent of internal processing |
Placement Assistance | ❌ Not eligible after employer contact | Resources already allocated |
5. Refund Request Process
To initiate a cancellation or refund request, users must email:
📧 [email protected]
with the following:
Refund decisions will be made within 5 working days after internal verification. Approved refunds will be processed within 7–10 business days via the original mode of payment.
6. Exceptions & Non-Refundable Scenarios
Refunds will not be issued in the following cases:
7. Force Majeure
Biginius.com shall not be liable for any failure to provide services or process refunds in case of events beyond its reasonable control, including but not limited to acts of God, war, strikes, cyber-attacks, or failure of third-party services.
8. Policy Amendments
Biginius.com reserves the right to amend this policy at any time without prior notice. Updated versions will be posted on the website, and users are advised to review it periodically.