1. Introduction: Biginius.com is committed to providing high-quality educational consulting services, including assistance in scholarship acquisition. We understand that circumstances may change, and applicants may need to reconsider their plans. To ensure transparency and fairness, we have established this comprehensive “Refund Policy” regarding our scholarship acquisition services. This policy outlines the terms and conditions under which refunds are granted and the procedures to be followed to initiate a refund request.
2. Scope: This policy applies exclusively to scholarship acquisition services offered by Biginius.com. This includes the circumstances under which a refund can be requested, the eligible refund amount, and the procedures for requesting a refund. This policy is designed to protect the interests of both clients and consultants while ensuring a fair and transparent process.
3. Refund Eligibility: Refunds for scholarship acquisition services are subject to the following conditions: a) the client cancels their booking within the specified cancellation period. b) The client is unable to secure the desired scholarship despite meeting all eligibility criteria and fulfilling their obligations under the terms of service. c) The client experiences extenuating circumstances that prevent them from utilizing the scholarship acquisition service. d) Refund requests must be made within 30 days of the initial payment for the services. e) Refund requests made after 30 days of the initial payment will not be considered. f) Refunds will only be issued if the consultancy fails to fulfill its obligations as outlined in the service agreement.
4. Grounds for Refund: Refunds may be granted under the following circumstances: a) the consultancy fails to provide the agreed-upon scholarship acquisition services. b) The client provides evidence of a material breach of contract by the consultancy. c) The client experiences unforeseen circumstances that prevent them from continuing with the service, such as medical emergencies or financial hardship..
5. Non-Refundable Items

Clients engaging with Biginius.com for scholarship acquisition services should be aware that certain items and expenses are non-refundable. These non-refundable items may include but are not limited to:

• Application fees charged by educational institutions or scholarship providers.
• Processing fees incurred by the consultancy for document verification, application submission, or other administrative tasks.
• Any expenses incurred by the consultancy on behalf of the client with their consent.

5.1. Application Fees: Many scholarships and educational institutions require applicants to pay an application fee. These fees are typically non-refundable and are paid directly to the respective scholarship provider or educational institution. Biginius.com does not have control over these fees, and therefore, they are not eligible for refund.

5.2. Processing Fees: In the course of providing scholarship acquisition services, Biginius.com may incur processing fees for various administrative tasks such as document verification, application submission, and communication with scholarship providers. These processing fees are non-refundable as they cover the consultancy’s operational costs associated with providing the services.

5.3. Third-Party Expenses: There may be instances where Biginius.com engages third-party service providers or incurs expenses on behalf of the client with their consent. These third-party expenses, such as courier charges, travel expenses, or fees for additional services, are non-refundable once incurred by the consultancy.

5.4. Consultancy Retainer Fees: Clients engaging with Biginius.com for scholarship acquisition services may be required to pay a retainer fee or consultancy fee upfront. This fee is typically charged for the consultancy’s expertise, time, and resources devoted to the client’s case. Consultancy retainer fees are non-refundable and are earned by the consultancy upon engagement, regardless of the outcome of the scholarship acquisition process.

5.5. Other Miscellaneous Expenses: In addition to the aforementioned non-refundable items, clients should be aware that there may be other miscellaneous expenses incurred during the scholarship acquisition process that are non-refundable. These expenses may include but are not limited to printing costs, communication charges, and any other incidental expenses incurred by the consultancy.

5.6. Importance of Non-Refundable Items: While it is essential for clients to be aware of non-refundable items, it is equally important to understand the rationale behind them. Non-refundable items are established to cover the legitimate costs and expenses incurred by Biginius.com in providing scholarship acquisition services. These items represent tangible investments of time, effort, and resources on behalf of the client, and as such, they are non-negotiable in terms of refunds.

5.7. Client Acknowledgment: Clients engaging with Biginius.com for scholarship acquisition services acknowledge and accept the non-refundable nature of certain items and expenses outlined in this policy. By availing our services, clients understand that they are responsible for covering these expenses and that they will not be eligible for a refund, regardless of the outcome of the scholarship acquisition process.

6. Refund Amount: The amount eligible for refund will be determined based on the services rendered and expenses incurred by the consultancy up to the point of the refund request. This amount will be calculated as follows:

Refund Amount=Total Payment− (Expenses Incurred + Services Rendered)

7. Refund Procedure: Clients who wish to request a refund must follow the procedure outlined below: a) Submit a written refund request to the consultancy, clearly stating the grounds for the request and providing any supporting documentation. b) The consultancy will review the request and investigate the circumstances surrounding it. c) If the request is approved, the consultancy will notify the client of the refund amount and process the refund within 30 days of approval. d) Refunds will be issued using the same payment method used for the initial payment, unless otherwise agreed upon by both parties.
8. Dispute Resolution: In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the matter amicably through negotiation and mediation. If a resolution cannot be reached through these means, either party may seek legal recourse in accordance with the laws of the jurisdiction in which the consultancy is registered.

8.1. Principles of Dispute Resolution: The following principles guide the dispute resolution process at Biginius.com:

8.2. Fairness: We are committed to treating all parties involved in a dispute with fairness and impartiality. We aim to understand the perspectives and concerns of both the client and the consultancy and to reach a resolution that is equitable for all parties.

8.3. Transparency: We believe in maintaining transparency throughout the dispute resolution process. Clients will be kept informed of the progress of their dispute and the steps being taken to address it. We will also provide clear explanations of the reasons behind our decisions and any proposed resolutions.

8.4. Timeliness: We recognize the importance of resolving disputes on time. Our goal is to address disputes promptly and efficiently, minimizing any disruption to the client’s scholarship acquisition process.

8.5. Collaboration: We encourage open communication and collaboration between the parties involved in a dispute. We believe that constructive dialogue and negotiation can often lead to mutually acceptable solutions.

9. Dispute Resolution Procedure: The following procedure outlines the steps to be followed in resolving disputes between clients and Biginius.com

9.1. Informal Resolution: In the first instance, clients are encouraged to raise their concerns directly with their designated consultant or point of contact at the consultancy. Many disputes can be resolved through informal discussions and negotiations.

9.2. Formal Complaint: If a satisfactory resolution cannot be reached through informal means, the client may submit a formal written complaint to the consultancy. The complaint should clearly outline the nature of the dispute, the desired outcome, and any supporting documentation or evidence.

9.3. Investigation: Upon receiving a formal complaint, the consultancy will conduct a thorough investigation into the matter. This may involve gathering additional information, interviewing relevant parties, and reviewing relevant documentation.

9.4. Resolution: Based on the findings of the investigation, the consultancy will propose a resolution to the dispute. This may involve offering compensation, providing additional services, or taking other corrective actions as appropriate.

9.5. Client Response: The client will be given the opportunity to review the proposed resolution and provide feedback. If the client is satisfied with the proposed resolution, the dispute will be considered resolved.

9.6. Escalation: If the client is not satisfied with the proposed resolution, they may request further escalation of the dispute to senior management or an independent mediator for review and resolution.

10. External Mediation: In cases where a dispute cannot be resolved through internal processes, clients and Biginius.com may agree to engage the services of an external mediator or arbitrator to facilitate resolution. The mediator will act as a neutral third party, assisting the parties in reaching a mutually acceptable solution.
11. Confidentiality: All communications and discussions related to the dispute resolution process will be treated with the utmost confidentiality. Confidential information shared during the resolution process will not be disclosed to third parties without the consent of the parties involved, except as required by law.
12. Changes to the Refund Policy: Biginius.com reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be communicated to clients through the consultancy’s website or other appropriate channels.
13. Conclusion: a) Biginius.com is committed to providing exceptional service to customers seeking assistance in scholarship acquisition. Our refund policy is designed to ensure fairness and transparency if customers need to request a refund for any reason. We strive to maintain the highest standards of integrity and professionalism in all our dealings with customers and this policy reflects our dedication to those principles. b) By engaging our scholarship acquisition services, Customers acknowledge that they have read, understand, and agree to abide by the terms and conditions outlined in this Refund Policy. If you have any questions or concerns about this policy, please do not hesitate to contact us for clarification.

Sincerely,
Name: Mr. S Mahakul
Position: Website manager
BIGINIUS CONSULTANCY PRIVATE LIMITED