1. Introduction

At Biginius Consultancy Pvt. Ltd., we understand the importance of providing transparent and fair policies to our clients. Our Student Educational Loan Assistance “Refund Policy” is designed to outline the terms and conditions under which refunds are granted for our services related to educational loan assistance. This policy aims to ensure clarity and fairness in our refund procedures.

2. Scope

This Refund Policy applies specifically to the student educational loan assistance services offered by Biginius Consultancy Pvt. Ltd. It covers the circumstances under which a refund may be requested, the eligible refund amounts, and the procedures for requesting a refund. This policy is designed to protect the interests of both the clients and the consultancy, ensuring a fair and transparent process.

3. Refund Eligibility

Refunds for student educational loan assistance services are subject to the following conditions:

• Refund requests must be made within 30 days of the initial engagement for the services.
• Refund requests made after 30 days of the initial engagement will not be considered.
• Refunds will only be issued if the consultancy fails to fulfill its obligations as outlined in the service agreement.

4. Grounds for Refund

Refunds may be granted under the following circumstances:

• The consultancy fails to provide the agreed-upon student educational loan assistance services.
• The client provides evidence of a material breach of contract by the consultancy.
• The client experiences unforeseen circumstances that prevent them from continuing with the service, such as medical emergencies or financial hardship.

5. Non-Refundable Items

Certain fees and expenses associated with the student educational loan assistance process may be non-refundable. These include:

• Consultancy retainer fees or administrative fees charged by Biginius Consultancy Pvt. Ltd.
• Any expenses incurred by the consultancy on behalf of the client with their consent, such as application fees or document verification fees.
• Third-party expenses, such as loan application fees or processing fees, are non-refundable once incurred by the consultancy.

6. Refund Amount

The amount eligible for refund will be determined based on the services rendered and expenses incurred by the consultancy up to the point of the refund request. This amount will be calculated as follows:

Refund Amount=Total Payment− (Expenses Incurred + Services Rendered)

7. Refund Procedure

Clients who wish to request a refund must follow the procedure outlined below:

• Submit a written refund request to the consultancy, clearly stating the grounds for the request and providing any supporting documentation.
• The consultancy will review the request and investigate the circumstances surrounding it.
• If the request is approved, the consultancy will notify the client of the refund amount and process the refund within 30 days of approval.
• Refunds will be issued using the same payment method used for the initial payment unless otherwise agreed upon by both parties.

8. Dispute Resolution

In the event of a dispute regarding a refund request, both parties agree to attempt to resolve the matter amicably through negotiation and mediation. If a resolution cannot be reached through these means, either party may seek legal recourse in accordance with the laws of the jurisdiction in which the consultancy is registered.

9. Changes to the Refund Policy

Biginius Consultancy Pvt. Ltd. reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be communicated to clients through the consultancy’s website or other appropriate channels.

10. Conclusion

Biginius Consultancy Pvt. Ltd. is committed to providing exceptional service to clients seeking student educational loan assistance. Our refund policy is designed to ensure fairness and transparency in the event that clients need to request a refund for any reason. We strive to uphold the highest standards of integrity and professionalism in all our dealings with clients, and this policy reflects our dedication to those principles.

By engaging our student educational loan assistance services, clients acknowledge that they have read, understood, and agreed to abide by the terms and conditions outlined in this refund policy. Should you have any questions or concerns about this policy, please don’t hesitate to contact us for clarification.

Sincerely,
Name: Mr. S Mahakul
Email: [email protected]
Position: Website manager
BIGINIUS CONSULTANCY PRIVATE LIMITED