Introduction

BIGINIUS CONSULTANCY PRIVATE LIMITED (Biginius.com) is dedicated to providing exceptional mess and hostel facility services to our customers. To ensure a smooth and efficient booking process and to maintain the highest standards of customer satisfaction, we have established the following Booking Policy governing the reservation of mess and hostel accommodations. This policy outlines the terms and procedures for making, modifying, and canceling bookings with Biginius.com

1. Booking Process

1.1. Reservation Channels: Customers may make bookings for mess and hostel accommodations through designated channels provided by Biginius.com This may include:

• Online booking portal: Customers can access our website or mobile app to view available accommodations, select preferred dates, and make reservations online.
• Reservation hotline: Customers may contact our reservation hotline to speak with customer service representatives and book accommodations over the phone.
• Walk-in reservations: Customers visiting our hostel facilities in person may inquire about availability and make reservations at the front desk or reception desk.

1.2. Reservation Details: When making a booking, customers are required to provide relevant information such as:

• Check-in and check-out dates: Customers should specify the dates of their intended stay, including the arrival and departure dates.
• Room preferences: Customers can select their preferred room type, occupancy, and any special requests or amenities they may require.
• Contact information: Customers must provide accurate contact information, including name, email address, phone number, and billing address, for reservation confirmation and communication purposes.

1.3. Confirmation: Once the booking is completed, customers receive a confirmation email or notification containing details of their reservation, including reservation number, booking dates, room type, and total cost. The confirmation serves as proof of the booking and should be retained for reference.

2. Reservation Policies

2.1. Reservation Guarantee: To secure a reservation, customers may be required to provide a valid payment method, such as a credit card or debit card, at the time of booking. A reservation guarantee may be in the form of a prepayment, deposit, or credit card authorization, depending on the terms specified by Biginius.com

2.2. Booking Confirmation: Reservations are considered confirmed only upon receipt of the reservation guarantee and confirmation from Biginius.com Customers should ensure that they receive a confirmation email or notification after completing the booking process to verify the reservation.

2.3. Minimum Age Requirement: Customers making bookings for mess and hostel accommodations must meet the minimum age requirement specified by Biginius.com Minors may be required to be accompanied by an adult or legal guardian when making reservations and checking in to hostel facilities.

2.4. Group Bookings: For group bookings, including bookings for multiple rooms or large groups of guests, customers should contact our group reservations department to inquire about availability, rates, and special arrangements. Group bookings may be subject to specific terms and conditions outlined by Biginius.com

3. Modification of Bookings

3.1. Changes to Reservation Dates: Customers may request changes to their reservation dates, including modifications to check-in and check-out dates, subject to availability and approval by Biginius.com Changes to reservation dates may be accommodated based on the terms specified in the accommodation agreement or mess service contract.

3.2. Room Upgrades or Downgrades: Customers may request upgrades or downgrades to their room types, subject to availability and applicable fees. Room upgrades may incur additional charges, while downgrades may result in refunds or credits, depending on the terms agreed upon by the customer and Biginius.com

3.3. Cancellation or Rescheduling: Customers who need to cancel or reschedule their bookings should refer to the Cancellation Policy outlined by Biginius.com Customers may be subject to cancellation fees, penalties, or non-refundable charges as specified in the policy, depending on the timing and reason for the cancellation.

4. Payment and Billing

4.1. Payment Methods: Biginius.com accepts various payment methods for mess and hostel bookings, including credit cards, debit cards, bank transfers, and cash payments. Payment options may vary depending on the reservation channel and location.

4.2. Payment Terms: Payment terms and conditions are outlined in the accommodation agreement or mess service contract signed by the customer. Customers are responsible for complying with the payment terms and settling outstanding balances by the specified due date to avoid late fees or penalties.

4.3. Billing and Invoicing: Customers receive an itemized invoice detailing the charges associated with their reservation, including room rates, taxes, fees, and any additional services or amenities requested. Invoices are typically provided upon check-out or request by the customer.

5. Guest Responsibilities

5.1. Identification Requirement: Customers are required to present valid identification, such as a government-issued ID card or passport, upon check-in to verify their identity and age. Failure to provide valid identification may result in refusal of accommodation.

5.2. Compliance with Policies: Customers are expected to comply with the policies, rules, and regulations established by Biginius.com for mess and hostel accommodations, including policies regarding noise, cleanliness, security, and guest conduct.

5.3. Liability for Damages: Customers are liable for any damages, losses, or liabilities incurred during their stay at Biginius.com Customers may be charged for damages to property, furnishings, or amenities caused by negligence, misuse, or intentional misconduct.

6. Communication and Support

6.1. Customer Support: Biginius.com provides customer support and assistance to address inquiries, concerns, or requests for information related to mess and hostel bookings. Customers can contact our customer service team via phone, email, or online chat for assistance.

6.2. Information Updates: Customers should inform Biginius.com of any changes or updates to their contact information, reservation details, or special requests to ensure accurate and timely communication throughout the booking process.

7. Modification of the Booking Policy

Biginius.com reserves the right to modify or update this Booking Policy at any time without prior notice. Changes to the policy will be communicated to customers through the company’s website, booking portals, or other appropriate channels. Customers are advised to review the Booking Policy periodically for any updates or changes.

8. Conclusion

The Booking Policy outlined by Biginius.com aims to provide clarity, transparency, and convenience for customers making reservations for mess and hostel accommodations. By following established procedures and adhering to the terms and conditions outlined in this policy, we strive to ensure a seamless booking experience and uphold the highest standards of customer service and satisfaction. Our commitment to excellence extends to our booking process, where we prioritize the needs and preferences of our valued customers and strive to exceed their expectations at every step of their journey with us.

Sincerely,
Name: Mr. S Mahakul
Email: [email protected]
Position: Website manager
BIGINIUS CONSULTANCY PRIVATE LIMITED