Introduction

At Biginius.com, we strive to provide exceptional mess and hostel facility services to our customers. However, we understand that there may be circumstances under which customers need to request refunds for their bookings or payments. This Refund Policy outlines the terms and conditions governing refunds for mess and hostel facility services provided by Biginius.com

1. Scope of the Refund Policy

This Refund Policy applies to all customers who have booked or paid for mess and hostel facility services provided by Biginius.com It covers refunds for various scenarios, including cancellations, changes to bookings, and dissatisfaction with services rendered. By accessing or using our mess and hostel facility services, customers agree to abide by the terms and conditions outlined in this Refund Policy.

2. Cancellation and Refund Process

At Biginius.com, we understand that plans may change, and circumstances may arise that necessitate the cancellation of mess and hostel facility bookings. We are committed to providing a clear and efficient cancellation and refund process to ensure customer satisfaction and transparency. This document outlines the step-by-step process for canceling bookings and requesting refunds for mess and hostel facility services provided by Biginius.com

2.1. Initiation of Cancellation Request

Customers who wish to cancel their mess or hostel bookings with Biginius.com must initiate a cancellation request through designated channels provided by the company. This may include:

• Contacting customer support via phone, email, or online chat.
• Accessing the online booking portal and submitting a cancellation request through the customer account dashboard.

The cancellation request should include relevant details such as the reservation number, customer name, contact information, and the reason for cancellation.

2.2. Verification of Cancellation Request: Upon receipt of the cancellation request, Biginius.com verifies the details provided by the customer to ensure accuracy and completeness. Customer support representatives may contact the customer to confirm the cancellation request and gather any additional information if necessary.

2.3. Assessment of Refund Eligibility

Once the cancellation request is verified, Biginius.com assesses the customer’s eligibility for a refund based on the terms and conditions outlined in the accommodation agreement or mess service contract. Refund eligibility criteria may include:

• Timing of the cancellation: Customers may be eligible for a full refund, partial refund, or no refund depending on the timing of the cancellation relative to the scheduled check-in date. Early cancellations made well in advance of the check-in date may result in higher refund amounts, while cancellations made closer to the check-in date may incur penalties or non-refundable charges.
• Reason for cancellation: Valid reasons for cancellation, such as medical emergencies, unforeseen circumstances, or force majeure events, may be considered when assessing refund eligibility. Customers may be required to provide documentation or evidence to support their cancellation request.
• Applicable fees or penalties: Customers may be subject to cancellation fees, penalties, or non-refundable charges as outlined in the accommodation agreement or mess service contract. These fees are deducted from the refund amount, and the remaining balance is refunded to the customer.

2.4. Calculation of Refund Amount

Once refund eligibility is determined, Biginius.com calculates the refund amount based on the terms specified in the accommodation agreement or mess service contract. The refund amount may include:

• The base booking fee paid by the customer.
• Any applicable taxes or surcharges.
• Deductions for cancellation fees, penalties, or non-refundable charges as specified in the agreement.

The final refund amount is communicated to the customer along with an explanation of the calculations and deductions made.

2.5. Processing of Refund: a) Upon approval of the refund, Biginius.com initiates the refund process using the original payment method used for the booking. Refunds are typically processed within a reasonable timeframe, depending on factors such as the customer’s bank processing times and payment gateway processing times. b) Customers are notified once the refund has been processed, and they may receive a confirmation email or notification indicating that the refund has been credited to their account.

2.6. Communication and Follow-Up: Throughout the cancellation and refund process, Biginius.com maintains open communication with the customer to provide updates, address any questions or concerns, and ensure a smooth resolution. Customer support representatives are available to assist customers and provide assistance as needed.

2.7. Dispute Resolution: In the event of disputes or disagreements regarding refund eligibility or the refund amount, customers may contact Biginius.com customer support team to escalate their concerns. Customer support representatives will review the case, investigate any discrepancies, and work towards a fair and satisfactory resolution for the customer.

2.8. Documentation and Record-Keeping: Biginius.com maintains detailed records of all cancellation requests, refund calculations, and refund transactions for auditing and record-keeping purposes. This documentation ensures transparency and accountability in the cancellation and refund process and provides a comprehensive trail of communication and transactions.

3. Changes to Bookings

Customers may request changes to their mess or hostel bookings, such as modifying reservation dates, room types, or meal plans. Changes to bookings are subject to availability and approval by Biginius.com Changes may be accommodated without additional charges, or customers may be required to pay applicable fees or price differences for the modified booking.

At Biginius.com, we understand that plans may change, and customers may need to modify their mess and hostel bookings. We strive to accommodate our customers’ needs by providing flexibility and convenience when it comes to making changes to their reservations. This document outlines our policy for changes to bookings and the procedures for requesting and processing modifications to mess and hostel accommodations.

3.1. Scope of the Changes to Bookings Policy: This Changes to Bookings Policy applies to all customers who have made reservations for mess and hostel facility services provided by Biginius.com It covers changes such as modifications to reservation dates, room types, meal plans, and other booking details. By booking our services, customers agree to abide by the terms outlined in this policy.

3.2. Types of Changes Allowed

Customers may request changes to their mess and hostel bookings for various reasons, including changes in travel plans, personal preferences, or unforeseen circumstances. The types of changes allowed may include:

• Modification of reservation dates: Customers may request changes to the check-in and check-out dates of their bookings, subject to availability and approval by Biginius.com
• Change of room type: Customers may request upgrades or downgrades to their room types, such as upgrading to a larger room or downgrading to a smaller room, depending on availability and applicable fees.
• Adjustment of meal plans: Customers may request changes to their meal plans, such as adding or removing meal options, modifying dietary preferences, or updating the number of meals included in the plan.

3.3. Procedure for Requesting Changes

Customers who wish to make changes to their mess and hostel bookings must follow the designated procedure provided by Biginius.com This may include:

• Contacting customer support via phone, email, or online chat to submit a change request.
• Accessing the online booking portal and using the self-service tools provided to modify reservation details.
• Visiting the front desk or reception desk at the hostel facility to speak with staff members and request changes in person.

The change request should include relevant booking details, such as the reservation number, customer name, contact information, and the specific changes requested.

3.4. Approval and Confirmation of Changes

Once a change request is received, Biginius.com verifies the details provided by the customer and assesses the availability of the requested changes. Changes are subject to approval by Biginius.com and are confirmed based on factors such as:

• Availability of accommodation: Changes to bookings are subject to the availability of rooms, meal plans, and other amenities. Customers may be required to select alternative dates or options if their preferred choices are not available.
• Confirmation of pricing and fees: Changes to bookings may incur additional charges, fees, or price differences depending on the nature of the changes requested. Customers are informed of any applicable fees or charges before the changes are confirmed.

Once the changes are approved and confirmed, customers receive a confirmation email or notification indicating the updated details of their booking.

3.5. Fees and Charges

Changes to mess and hostel bookings may be subject to additional fees, charges, or price differences depending on the nature of the changes requested. Fees and charges may apply in the following scenarios:

• Upgrade or downgrade fees: Customers may be required to pay additional fees for upgrades to higher room categories or amenities, or they may receive refunds or credits for downgrades to lower categories.
• Change fees: Biginius.com may impose change fees or administrative fees for processing change requests, modifying bookings, or updating reservation details.
• Price differences: Changes to bookings may result in price differences due to fluctuations in room rates, meal prices, or other factors. Customers are responsible for paying any additional amounts or receiving refunds for price adjustments.

3.6. Communication and Confirmation: Biginius.com maintains open communication with customers throughout the changes to bookings process to provide updates, address any questions or concerns, and ensure a smooth transition. Customers receive confirmation emails or notifications once the changes to their bookings are approved and confirmed.

3.7. Limitations and Restrictions

While we strive to accommodate customer requests to the best of our ability, certain limitations and restrictions may apply to changes to bookings. These limitations may include:

• Availability constraints: Changes to bookings are subject to availability of rooms, meal plans, and other amenities. Customers may need to select alternative dates or options if their preferred choices are not available.
• Deadlines for changes: Customers may be required to request changes to their bookings within a specified timeframe before the scheduled check-in date. Changes requested after the deadline may not be accommodated or may incur additional fees or penalties.
• Restrictions on changes: Some bookings may be subject to restrictions or conditions that limit the types of changes allowed. Customers should review the terms and conditions of their accommodation agreement or mess service contract for details on restrictions and limitations.

3.8. Modification of the Changes to Bookings Policy: Biginius.com reserves the right to modify or update this Changes to Bookings Policy at any time without prior notice. Changes to the policy will be communicated to customers through the company’s website, booking portals, or other appropriate channels. Customers are advised to review the Changes to Bookings Policy periodically for any updates or changes.

4. Unsatisfactory Services

In the event that customers are dissatisfied with the mess or hostel facility services provided by Biginius.com, they may request a refund or compensation for the unsatisfactory services rendered. Customers are required to submit detailed feedback or complaints regarding the issues experienced, and refunds or compensation will be considered on a case-by-case basis.

5. Force Majeure Events

In cases of force majeure events, such as natural disasters, severe weather conditions, or government-imposed restrictions, Biginius.com reserves the right to modify, suspend, or cancel mess and hostel facility services without liability. In such instances, customers may be entitled to a full or partial refund, depending on the circumstances and the terms outlined in the accommodation agreement or mess service contract.

At Biginius.com, we understand that unforeseen circumstances beyond our control may impact our ability to provide mess and hostel facility services to our customers. In such situations, we are committed to handling disruptions caused by force majeure events with fairness, transparency, and sensitivity to the needs of our customers. This document outlines our policy for addressing force majeure events and the procedures for managing disruptions to mess and hostel accommodations.

5.1. Definition of Force Majeure Events

Force majeure events, also known as acts of God or unforeseeable circumstances, refer to events that are beyond the control of Biginius.com and are not reasonably foreseeable or preventable. These events may include, but are not limited to:

• Natural disasters such as earthquakes, floods, hurricanes, or wildfires.
• Severe weather conditions such as snowstorms, blizzards, or tornadoes.
• Government-imposed restrictions or regulations affecting travel, accommodation, or business operations.
• Civil unrest, riots, strikes, or labor disputes.
• Terrorism, war, or armed conflict.

Force majeure events are events that are beyond the reasonable control of the parties involved and cannot be mitigated or prevented through ordinary means.

5.2. Impact of Force Majeure Events on Mess and Hostel Services

Force majeure events may have various impacts on mess and hostel facility services provided by Biginius.com, including:

• Disruption of operations: Force majeure events may result in the temporary or permanent closure of mess and hostel facilities, suspension of services, or restrictions on access to amenities.
• Evacuation or relocation: In extreme cases, force majeure events may necessitate the evacuation or relocation of guests to alternative accommodations or safe locations.
• Service limitations: Force majeure events may impact the availability of services such as food service, housekeeping, security, and other amenities, leading to disruptions in the quality and delivery of services.
• Financial implications: Force majeure events may result in financial losses for Biginius.com and its customers, including non-refundable deposits, cancellation fees, and additional expenses incurred as a result of the event.

5.3. Management of Force Majeure Events: Biginius.com is committed to managing force majeure events in a manner that prioritizes the safety, well-being, and satisfaction of our customers. Our approach to managing force majeure events includes the following steps:

5.3.1. Monitoring and Assessment: a) Continuous monitoring: We closely monitor developments related to potential force majeure events, including weather forecasts, government advisories, and other relevant sources of information. b) Risk assessment: We conduct risk assessments to evaluate the potential impact of force majeure events on our mess and hostel facilities, guests, and staff members.

5.3.2. Communication and Notification: a) Timely communication: We communicate with guests, staff members, and relevant stakeholders in a timely manner to provide updates, alerts, and instructions regarding force majeure events. b) Notification procedures: We have established procedures for notifying guests of any disruptions or changes to their reservations due to force majeure events, including email notifications, phone calls, and announcements posted on our website or social media channels.

5.3.3. Guest Assistance and Support: a) Guest assistance: We provide assistance and support to guests affected by force majeure events, including arranging alternative accommodations, transportation, and other necessary services. b) Customer service: Our customer service team is available to address inquiries, concerns, and requests for assistance from guests affected by force majeure events, and to provide guidance on available options and resources.

5.3.4. Flexibility and Accommodation a) Flexible policies: We may implement flexible policies and procedures to accommodate guests affected by force majeure events, including waiving cancellation fees, offering refunds or credits, and providing alternative options for rescheduling bookings. b) Individualized solutions: We work closely with affected guests to identify and implement individualized solutions based on their specific needs, preferences, and circumstances.

5.3.5. Continuity Planning and Preparedness: a) Business continuity planning: We have established business continuity plans and protocols to ensure the continued operation of mess and hostel facilities during and after force majeure events, including contingency plans for emergency response, recovery, and restoration of services. b) Preparedness measures: We take proactive measures to mitigate the impact of force majeure events on our operations, such as implementing emergency preparedness training, stockpiling essential supplies, and maintaining backup systems and resources.

5.4. Refund and Compensation: In cases where force majeure events result in the cancellation or disruption of mess and hostel facility services, Biginius.com may provide refunds or compensation to affected guests in accordance with applicable policies and procedures. Refunds and compensation may be offered based on factors such as the nature and severity of the event, the extent of the disruption to services, and the terms outlined in the accommodation agreement or mess service contract.

5.5. Limitations and Exclusions

While we strive to mitigate the impact of force majeure events to the best of our ability, certain limitations and exclusions may apply to our ability to provide refunds, compensation, or alternative accommodations. These limitations may include:

• Availability constraints: Alternative accommodations may be subject to availability and may not be able to accommodate all affected guests.
• Financial constraints: Biginius.com may face financial limitations in providing refunds or compensation, particularly in cases where the event results in significant financial losses for the company.
• Legal obligations: Biginius.com may be subject to legal obligations or contractual agreements that limit our ability to provide refunds, compensation, or alternative accommodations in certain circumstances

6. Customer Responsibilities

Customers are responsible for familiarizing themselves with the terms and conditions of the accommodation agreement or mess service contract, including the refund policy, cancellation policy, and any applicable fees or penalties. By booking mess or hostel facilities with Biginius.com, customers acknowledge and accept these terms and agree to abide by them.

7. Communication and Dispute Resolution

In the event of disputes or disagreements regarding refunds, customers are encouraged to communicate directly with Biginius.com through the designated channels provided for customer support and inquiries. Biginius.com will make reasonable efforts to address customer concerns and resolve disputes in a fair and timely manner.

8. Modification of the Refund Policy

Biginius.com reserves the right to modify or update this Refund Policy at any time without prior notice. Changes to the policy will be communicated to customers through the company’s website, booking portals, or other appropriate channels. Customers are advised to review the Refund Policy periodically for any updates or changes

9. Late Payments Policy for Mess and Hostel Facility Services

At Biginius.com, we strive to provide excellent mess and hostel facility services to our customers while maintaining efficient financial operations. To ensure timely payment processing and smooth business operations, we have established a Late Payments Policy governing the handling of late payments for mess and hostel accommodations. This document outlines the terms and procedures for managing late payments and the consequences of non-compliance with payment deadlines.

9.1. Importance of Timely Payments: Timely payment of fees and charges is essential for sustaining the quality and availability of mess and hostel facility services provided by Biginius.com Prompt payment enables us to cover operating expenses, maintain facility infrastructure, and deliver a superior experience to our customers. Late payments can disrupt our financial operations, impact our ability to meet financial obligations and compromise the quality of services provided to customers.

9.2. Definition of Late Payments: Late payments refer to payments that are not received by Biginius.com by the specified due date or payment deadline. The due date for payments is determined based on the terms and conditions outlined in the accommodation agreement or mess service contract signed by the customer. Late payments may result from factors such as oversight, financial difficulties, or administrative errors on the part of the customer.

9.3. Consequences of Late Payments

Late payments may result in various consequences for customers, including:

• Late fees: Biginius.com reserves the right to impose late fees or penalties for payments that are not received by the specified due date. Late fees are intended to incentivize timely payment and cover administrative costs associated with managing late payments.
• Suspension of services: Failure to make timely payments may result in the suspension or interruption of mess and hostel facility services provided by Biginius.com Customers who fail to pay outstanding balances may lose access to amenities, meal services, or accommodation privileges until payment is received.
• Termination of services: Continued non-payment of outstanding balances may lead to the termination of mess and hostel facility services provided by Biginius.com Customers who persistently fail to pay overdue amounts may have their reservations cancelled, and their access to mess and hostel facilities revoked.

9.4. Late Payment Procedures

Biginius.com follows established procedures for managing late payments, including:

9.4.1. Payment Reminders: a) Initial notification: Customers who have overdue balances will receive initial notification reminders from Biginius.com reminding them of the outstanding payment and the consequences of non-payment. b) Follow-up communications: If payment is not received after the initial reminder, Biginius.com may send follow-up communications, such as emails, letters, or phone calls, to remind customers of the overdue balance and encourage prompt payment. c) Escalation of reminders: If late payment persists, Biginius.com may escalate the frequency and severity of payment reminders, including notifying customers of impending late fees, service suspensions, or termination of services.

9.4.2. Late Fee Assessment a) Imposition of late fees: If payment is not received by the specified due date despite repeated reminders, Biginius.com reserves the right to impose late fees or penalties on overdue balances. Late fees are calculated based on predetermined rates specified in the accommodation agreement or mess service contract. b) Notification of late fees: Customers who incur late fees will be notified of the additional charges and the total amount owed, including the original balance plus any applicable late fees or penalties.

9.4.3. Suspension or Termination of Services: a) Suspension of services: If payment remains outstanding beyond a certain grace period, Biginius.com may suspend or interrupt mess and hostel facility services provided to the customer. This may include restricting access to amenities, meal services, or accommodation privileges until the overdue balance is settled. b) Termination of services: Continued non-payment of overdue balances may result in the termination of mess and hostel facility services provided by Biginius.com Customers who persistently fail to pay outstanding amounts may have their reservations cancelled, and their access to mess and hostel facilities revoked.

9.5. Customer Support and Assistance: Throughout the late payment process, Biginius.com provides support and assistance to customers to help them address overdue balances and resolve payment issues. Customer support representatives are available to answer questions, provide guidance on payment options, and assist customers in finding solutions to settle outstanding amounts.

9.6. Flexible Payment Arrangements: In certain cases, Biginius.com may offer flexible payment arrangements or alternative payment options to customers experiencing financial difficulties or hardship. Such arrangements may include installment plans, deferred payment schedules, or negotiated settlements to help customers manage overdue balances and avoid further penalties.

9.7. Legal Remedies: In cases where customers persistently fail to make payments despite repeated reminders and escalation of late fees, Biginius.com reserves the right to pursue legal remedies to recover outstanding debts. Legal action may include debt collection proceedings, arbitration, or litigation to enforce payment obligations and recover overdue balances.

9.8. Modification of the Late Payments Policy: Biginius.com reserves the right to modify or update this Late Payments Policy at any time without prior notice. Changes to the policy will be communicated to customers through the company’s website, booking portals,

Sincerely,
Name: Mr. S Mahakul
Email: [email protected]
Position: Website manager
BIGINIUS CONSULTANCY PRIVATE LIMITED